COVID-19 Alert Level 4 FAQs
The below information has been compiled from our COVID-19 resident updates to help keep you informed of how the alert level changes impact our general life in our village and homes. If you have any other general questions, please reach out to your Village Manager.
Note that we have split out information by alert level; please review the respective Alert Level information page in place for your region.
If you are unsure how the Alert levels relate to you, please refer to the www.covid19.govt.nz
Level 4 Requirements
- Staying at home
Under Alert Level 4, everyone must continue to stay at home in their household bubble. In line with Government guidance, residents may only leave home for “essential personal movement”:
- Shopping for groceries (see Grocery Update below).
- Accessing healthcare.
- Getting a COVID-19 test or vaccination.
- Exercising in your local area.
- Working at an Essential Service business.
To reduce the risk of COVID-19 exposure for our residents and our staff, we urge residents to stay inside the village unless necessary.
Always protect your bubble. Keep your bubble exclusive and only include people where it will keep you and them safe and healthy. If anyone within your bubble feels unwell, they legally must immediately self-isolate from everyone else within the bubble.
- Visitors - Family & Friends
At Alert Level 4, you may only have physical contact with those in your household bubble (e.g., the people within your unit). Following Government directions, you may not invite friends from within the village into your home while we are in lockdown. We have a duty of care to both our residents & staff.
Family and friends from outside the village are not permitted to enter the village. Every person who comes in risks bringing the virus in with them, so we have tight controls at the entrance to our villages.
We understand that this is still very unsettling and isolating for many, and we encourage you to keep in touch with your family and friends by telephone or other means.
- Going outside – within the Village
We ask that you wear a face covering and maintain physical distancing from all others who do not share your unit. This means keeping a distance of at least 2 metres (or 6 feet 6 inches), e.g., roughly the length of a double bed. As the virus can spread before symptoms show, we must stick to these rules.
- Going outside the Village
Every time you leave the village and come back, there is a risk that the virus is brought back with you. Therefore, we strongly encourage you to limit any non-essential travel outside the village during this time.
If you must leave the village, we suggest that you wear a face-covering at all times and maintain physical distancing. In addition, we note that face coverings are legally required on public transport and if you are a customer at an Essential Service business.
We encourage you to use the Government’s contact tracing app for all places that you visit. The Government’s contact tracing app can be downloaded below if you have not already done this.
- Village Community and Facilities
Our village’s approach to managing community facilities is to remain in line with the rest of New Zealand and follow the rules advised by the Government for the wider community. All village communal and leisure activity areas will remain closed whilst we are at Alert Level 4. This includes the community centre, the dine-in areas of the restaurant, the bowling green, petanque & croquet areas.
To avoid doubt, congregations in driveways and other common areas in the village are not permitted at Level 4.
We appreciate that this will cause concern for some residents, but the importance of keeping the community safe cannot be stressed highly enough.
In line with essential services running in the community, we can assist with essential maintenance in the village. At level 4, services will focus on urgent issues that may cause danger or unreasonable hardship. All refurbishments and non-essential maintenance will be postponed.
All suppliers and contractors will need to register with the village and, if this is their first visit for the week, sign a declaration that they do not have any flu-like symptoms and have their temperature recorded. They should proceed directly to their job site, complete their business promptly and leave the village.
If you have any urgent matters, please call reception. Maintenance Staff will then phone you to assess the task, to determine the necessity and what personal protective equipment (PPE) may be required.
- Additional information resources
Below we have provided some helpful links from the Government website, including the latest updates and locations of interest, which we still recommend you regularly check. In addition, we recommend you familiarise yourself with the scope of Alert Level 4 and Alert Level 3 as different regions now begin to drop into and follow various safety measures.
- Covid-19 Symptoms
Symptoms to watch out for include:
- a cough
- a high temperature (at least 37.5˚C)
- shortness of breath
- a sore throat
- sneezing and runny nose
- temporary loss of smell and taste
- muscle aches
If you have any of these symptoms, contact your GP or call Healthline on 0800 358 5453.
Please ensure you get tested for COVID-19 if your GP recommends it and isolate within your bubble until you receive a negative test.
For information about locations of interest, go to: COVID-19 website: Contact Tracing Locations of Interest
- What should I do if I'm unwell?
If you are unwell, please stay inside and self-isolate.
Health facilities, hospitals, primary care clinics, medical laboratories are essential businesses, but if you need to see a doctor or other medical professional, you MUST phone them first. Most consultations will happen over the phone (or by video conference) to stop any risk of the virus spreading by person-to-person contact.
If a face-to-face meeting is required, your doctor or another medical professional will organize this with you. If you think you have COVID-19, call Healthline on 0800 358 5453 or your doctor immediately. Please also contact the Village Manager. Please stay inside and self-isolate. If you are severely unwell, for example, having trouble breathing, dial 111 or press the Emergency Call button in your home.
- Testing Sites
For information on how and where to get tested in your area, please head to COVID-19 website: Get Tested for COVID-19
- Staying safe and well
At every alert level, you should take measures to stay safe and well.
- Regularly disinfect surfaces
- Wash and dry your hands thoroughly and regularly
- Don't touch your face
- Stay home if you are sick
- Get tested for COVID-19 if you have flu-like symptoms -call your GP or Healthline
- Continue to seek primary medical care.
If the restrictions are causing hardship for you or your family, please do not hesitate to let your Village Manager know.
- Do I need to wear a face mask?
We encourage all residents to wear a face mask at all times and maintain social distancing when outside your home to protect you and everyone else in and around the village.
Legally you must wear a face-covering if you are a customer or service provider at Alert Level 4, and we encourage you to continue wearing your face-covering in Level 3.
This means you legally must wear a face covering:
- On public transport and at departure points, for example, train stations and bus stops
- On flights
- In a taxi or ride-share vehicle — drivers and passengers
- When visiting health care facilities
- Inside any businesses and services still involved in customer contact, including supermarkets, pharmacies and petrol stations.
Current exemptions for face coverings remain in place. You do not need to wear a face-covering if you are:
- Under the age of 12
- Have a physical or mental illness
- Have conditions or disability that makes wearing a face-covering unsuitable
We continued the rollout of our second COVID-19 vaccinations to our residents and staff at Peninsula Club, Mayfair Village and Parklane Village under Alert Level 4 protocols. Our vaccinations programme across all our villages for residents and staff was completed on Monday 30 August 2021.
Everyone in Aotearoa New Zealand aged 12 and over can book their free COVID-19 vaccination now. You can book your vaccination online or by phone.
You can book on behalf of someone else — or help them with their booking — if you have their permission.
If you have not received your vaccine and you would like to book it please head to the Governments booking site. COVID-19 website: Book Your COVID-19 Vaccination
- Mental wellbeing
We know the lockdowns at level 3, and level 4 is likely to be stressful. It's really important that you continue to join in with village activities within your bubble, where you can and stay in touch with your family, friends and fellow residents - either over the phone or virtually.
If you need assistance, please contact Healthline for free on 0800 358 5453 or your GP if you begin to feel unwell. The symptoms of COVID-19 are cough, fever, and shortness of breath.
For all non-health related questions, call 0800 Government (0800 779 997).
Caregivers can continue to enter the village under Alert level 3 and Alert Level 4. They must register and sign a declaration form at the main gate, including details of other villages they have attended in the past 14 days.
If you have a Caregiver who will be regularly coming to the village during this time, we ask that you (or a family member) contact the Care Provider and ensure they are taking the necessary precautionary steps to prevent the spread of COVID-19.
- Grocery deliveries
In Alert Level 3 and 4, for your safety and that of other residents and staff, we ask that, where possible, you stay in the village and continue to order groceries yourself or arrange for friends and family to do your shopping.
If, for any reason, you are unable to do this yourself and have limited outside support, please get in touch with reception at your village so we can assist you.
Essentials like bread and milk are available from each village kitchen if required.
Please don't forget to ask your family/friends to clearly label any shopping delivery orders delivered to the front gate, along with your contact and unit details, so that Arena Living staff can bring it to your door.
For those unable to make their own meals, meals can be delivered to your home, however we are operating a limited menu. Arena Living is waiving the delivery fee during this time.
- Student Volunteer Army Service
The Student Volunteer Army (SVA) provides a grocery service delivery and will shop for you from the nearest supermarket and deliver contact-free to the village entrance. Orders can be made via the below link.
While we remain limited in how we interact with each other, please be assured that our village staff are here for you at all times. Our village staff will continue to regularly make calls to residents to see how you are all doing.
In addition, the Government has a ‘Need to talk' service available for support with grief, anxiety, distress, or mental wellbeing. You can call or text 1737. This service is free, available 24 hours a day, 7 days a week and gives you the chance to talk with a trained counsellor.
If you have any questions, concerns, need help, are worried about your neighbours who might be struggling, or just want to check-in, please do not hesitate to contact Reception or your Village Manager.
- Entertainment - Online and Village
There are many resources available for you online, from games to tutorials, along with reading and watching material. Here are just a few links to help you get started:
- Sudoku website
- Solitaire websites
- Chess website
- Books - if you would like a book to read please call reception. While our entire library is not operational, we will do our best to help.
- Netflix - We have a how-to install guide available for those who don't have Netflix and would like to set it up. Please contact reception if you would like a copy.
- Zoom - want to zoom with family? Here are some online resources to help you get started: Zoome website
- Village amenities
Our approach to managing the community facilities reflects the approach taken in the wider community. This means that, sadly, the village's amenities will remain closed until the country or region goes to level 2. This is to make sure the risk of transmission of Covid-19 is minimized.
In-person resident activity groups should also remain inactive while we are in level 3 and level 4. We appreciate that this may cause some concern, but the importance of keeping our community safe cannot be stressed highly enough.
However, you can still exercise outside your home or the village, provided you keep at least two metres from anyone else not in your bubble. We highly recommend and advocate that you wear/take your mask with you.
- Village staff
We appreciate the work of our village team, who, we hope you'll agree, has been doing a great job. Village staff will continue to be temperature-checked each day and will continue to work with strict infection controls in place. They are available to you during both level 3 and level 4.