Knightsbridge: Complaints Policy

Schedule 1 - Complaints Process
A diagram of the Arena Living complaints process
Schedule 2 - Contact Information

Knightsbridge Village Contact Information

  • Office hours 8.30am – 5pm
  • Contact Ian Shipman – Village Manager
  • Phone (09) 477-2100
  • Email ian.shipman@arenaliving.nz
  • After hours 021 187-5373

Residents’ Committee

  • Name Peter Jennings

Statutory Supervisor

  • Name Malcolm Gray
  • Phone (09) 302-0638
  • Fax (09) 302 1037
  • Email malcolm@covenant.co.nz
  • Address PO Box 4243, Shortland St, Auckland 1140, NZ

Registrar of Retirement Villages

  • Free Phone 0800 268-269 (within New Zealand)
  • Phone (03) 962-2602
  • Phone 021 737-855
  • Website www.retirementvillages.govt.nz
  • Address Registrar of Retirement Villages
    Northern Business Centre
    Private Bag 92061
    Auckland Mail Centre
    Auckland 1142

Retirement Commissioner

  • Phone (09) 356-0052
  • Address Level 3, 108 Quay Street, Auckland 1010
  • Postal PO Box 106-056, Auckland City 1143
  • Email office@cffc.org.nz

Retirement Villages Association

  • Phone (04) 499-7090
  • Address Level 11
    Petherick Tower
    38-42 Waring Taylor St
    Wellington 6011
  • Postal PO Box 25-022, Panama Street, Wellington 6146
  • Email info@retirementvillages.org.nz

Age Concern

Citizens Advice Bureau

Advocacy Network Services

  • Free Phone 0800 423-638 / 0800 423-639
  • Phone (04) 237-0418
  • Address Room 2/5 Pember House
    16 Hagley Street
    Porirua

Health and Disability Advocacy

Health and Disability Commissioner

Schedule 2 - Contact Information

If you wish to make a formal complaint, please click to open and print the Formal Complaint Form.