COVID-19 Update

as at 21 July 2020, 10.00am.

COVID-19 has been highly disruptive to not just New Zealand but the world as a whole. Presently New Zealand is in a good position, however, as we’ve seen overseas, this position can be quickly lost. Until a vaccine is readily available COVID-19 will continue to influence decisions and impact our way of life.

The shift to Alert Level 1 has seen more of a return to normal for our villages. Facilities, both indoor and outdoor, are operating in their full capacity, and activities, as well as bus trips have now recommenced.

We are continuing to encourage anyone who is unwell to stay at home and are keeping COVID-19 top of mind, with the yellow signage remaining in our villages for now, additional hand sanitising stations in place and extra communication when required too. 

Visitors from outside of our villages who are entering the community centres and apartment blocks are asked to sign in. We have implemented an easy to use, iPad based sign in system. All villages are also displaying the official COVID-19 QR codes, should anyone wish to log their visit on the Governments COVID-19 App.

All residents are requested to maintain a log of places they have been and who they have been in close contact with. This is as per Government guidelines and will help with contact tracing should it be needed. 

Presently all Arena Living villages are cashless and will continue to be, for the duration of Alert Level One. Options to pay include EFTPOS payWave and Credit Card, and our residents can also put purchases on their account and make payment via Direct Debit or bank transfer with their usual monthly invoice.

We have all achieved a great deal together over the last six months and during this time we all had to adapt to doing many things differently. Some of these changes are temporary and relative to the national Alert Level, but others have proven to be improvements that we can benefit from adopting as our new normal. Thank you for working with us, to keep our villages safe.

More info

We are providing residents with updates when key changes happen, these are also uploaded to this website.

  • The latest resident communication, issued 15th July, can be found here.

If you, or someone you know, is concerned about COVID-19 please don’t hesitate to reach out to your Village Manager or another member of the village team.

Take care.

What our residents say

About life in our villages, during New Zealand's COVID-19 lockdown

The staff are incredible, I can't praise them enough for the way they have adapted to the restrictions and gone out of their way to make things easier for us. Come medal time they should all get a gold. -James

No words can describe the wonderful team here… They all went the extra mile and I am forever grateful. -Iris

The emails, phone calls, little gifts and cheerful waves from staff as they go about their business or deliver groceries were great. -Michael