COVID-19 Alert Level 4

as at 25 March 2020 @ 10pm

Alert Level 4 indicates that the disease is not contained, and New Zealand is at risk of widespread outbreaks.

Arena Living is classified as an essential service, we are here to help residents.

We care deeply for those in our villages, both residents and staff.

The below details some key aspects of our response to Level 4:


Official guidance is that from 11.59pm on Wednesday "everyone must stay at home unless they are working in essential services".

Visitors to the village will only be permitted to enter if they are critical visits. This is to limit the chance of someone bringing COVID-19 into the village. We have a duty of care to both our residents and staff.

Please stay in touch over the phone or via video calls. We will be sending residents information on how to set up video calls and are available to assist with this.

Going outside

Residents can go outside and exercise within the village.

However, we are asking residents to stay inside the village, unless absolutely necessary.

The Government asks that you always stay 2metres away from other people, unless you live with them, in your home.


Over 70s are at higher risk of fatality if they contract Covid-19. With this in mind, we would like friends and family to assist with shopping. Alternatively, online orders can be set up, we are issuing instructions to all residents.

Shopping can be delivered to the front gate and Arena Living staff will then take it to resident’s door. Please do not leave anything at the gate if no one is there.

Failing these options, we are here to help. Residents have been asked to discuss this with the village manager.

Carer Givers

Care Givers can enter the village. They are required to register and sign a declaration form at the main gate which includes details of other villages they have attended in the past 14 days.

We have asked that residents or a family member contact the Care Provider and ensure they are taking the necessary precautionary steps.

We are providing residents with regular updates.

The latest update issued 25 March, with full Q&As can be found here.

Finally, we thank you for your patience and cooperation during this challenging time and wish you and your families well. Stay safe.